“If you don’t know where you are going, any road will take you there.” – Lewis Carroll, English author & recreational mathematician (1832-1898)

Benchmarking is a key component of ensuring quality and value in cancer care. The Oncology Medical Home (OMH) model captures every aspect of the cancer care journey from multiple viewpoints. Cancer centers are evaluated on seven Elements, subdivided into Standards, that can be compared anonymously to centers of similar size or ones that offer comparable services.

Each Standard addresses a key aspect of cancer care that is crucial to success in the OMH model. They are measurable goals that contribute directly to increased value and quality in cancer care.

An essential element of the OMH model is the Patient Satisfaction and Experience Survey. This detailed survey, based on the Consumer Assessment of Healthcare Providers and Systems and modified for oncology-specific use, captures all aspects of the patient experience at the cancer center, helping insurers and employers reward quality, affordable cancer care.

Benchmarking is also the basis of establishing rewards and incentives by governmental and private insurers. Payers/insurers have access to data for the practices within their network and the ability to view this data for standard setting purposes. The end result of the OMH model is the establishment of positive, measurable standards while also creating healthy competition to raise standards for the ultimate benefit of the patient.